We ship within 2–3 days, ensuring your products reach you quickly and reliably. Total delivery time is 12-14 days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trendsettersts1@gmail.com

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at trendsettersts1@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (for example, special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day withdrawal period in the EU

If goods are delivered within the EU, you have the right to cancel or return your order within 14 days, regardless of the reason. As mentioned above, the item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at trendsettersts1@gmail.com.

TrendSetters operates this store and website, including all related information, content, features, tools, products, and services to provide you as a customer with a personalized shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies or can reasonably be linked to you or another individual. Personal data does not include anonymous information or data that has been de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

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  Contact Information including name, address, billing address, shipping address, phone number, and email address.
  
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  Financial Information including credit card numbers, debit card numbers, bank account details, payment card information, payment confirmations, and other transaction details.
  
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  Account Information including username, password, security questions, preferences, and settings.
  
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  Transaction Information including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  
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  Communications with Us including information you provide in communications, such as customer support requests.
  
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  Device Information including data about your device, browser, or network connection, IP address, and unique identifiers.
  
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  Usage Information including details on how and when you interact with or navigate the Services.
  

Sources of Personal Data

We may collect personal data from the following sources:

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  Directly from you (e.g., when you create an account, use the Services, or communicate with us).
  
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  Automatically through the Services (e.g., via your device, cookies, and similar technologies).
  
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  From service providers who process personal data on our behalf.
  
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  From partners or other third parties.
  

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

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  Providing, Personalizing, and Improving the Services – including fulfilling our contract with you, processing payments, delivering orders, handling returns or exchanges, maintaining your account, and tailoring your shopping experience.
  
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  Marketing and Advertising – including sending promotional messages by email, SMS, or post, and displaying online ads relevant to your interests and past interactions with the Services.
  
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  Security and Fraud Prevention – including verifying your account, preventing fraudulent or harmful activities, and securing the Services.
  
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  Communication – including customer support and maintaining our business relationship with you.
  
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  Legal Compliance – including responding to lawful requests, investigations, disputes, or enforcement of our terms.
  

How We Disclose Personal Data

We may share your personal data under certain circumstances, including:

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  With Shopify, service providers, and third parties who perform services on our behalf (IT, payments, shipping, analytics, etc.).
  
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  With business and marketing partners for advertising purposes.
  
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  When you request or consent to disclosure (e.g., shipping products, social media integrations).
  
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  Within our affiliates or corporate group.
  
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  In connection with business transactions (e.g., mergers, acquisitions, bankruptcy) or legal obligations.
  

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data related to your use of the Services. Information you provide may be transferred to and shared with Shopify and third parties located in other countries to provide and improve the Services. Shopify may process your personal data independently for certain purposes. For more details, please refer to Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. We are not responsible for their privacy or security practices. Information you share on public or third-party platforms (such as social networks) may also become visible to other users.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal data, please contact us to request its deletion.

Security and Data Storage

We take reasonable steps to protect your data but cannot guarantee complete security. Data may be transferred over unsecured channels during transmission. Retention of personal data depends on factors such as legal obligations, account management, or dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

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  Right of Access / Information
  
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  Right to Deletion
  
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  Right to Rectification
  
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  Right to Data Portability
  
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  Right to Manage Communication Preferences
  

If you are in the UK or EEA, you may also have:

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  Right to Object or Restrict Processing
  
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  Right to Withdraw Consent
  

You may exercise these rights as described in the Services or by contacting us at the details below. We may need to verify your identity before processing such requests.

Complaints

If you have concerns about how we process your personal data, you can contact us at the details below or file a complaint with your local data protection authority.

International Transfers

Your personal data may be transferred, stored, and processed outside your country of residence. Where required, we use recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated policy on this site with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please email us at trendsettersts1@gmail.com. In accordance with applicable data protection laws, we are the data controller responsible for your personal data.